Terms of Service

These Live Free Mobile RV terms of service explain how we operate and what you can expect when you request service from us. By scheduling service, approving an estimate, or allowing work to proceed, you agree to these terms.

Our goal is clear communication, fair pricing, and professional service — so you can travel with confidence.

Services We Provide

Live Free Mobile RV provides on-site mobile RV house-system service, including diagnostics, repair, maintenance, and upgrades. Services may include electrical systems (12V, 24V, 48V, and 120V), RV solar and battery systems, roof inspections and leak prevention, plumbing and water system issues, heating, cooling, and appliance diagnostics, leveling and slide-out systems, preventative maintenance and inspections, and emergency house-system repairs.

We do not provide engine, drivetrain, chassis, towing, RV sales, or rental services.

Service Area & Travel Considerations

Service within 25 miles of our current operating location is included in our standard service rate.

For service locations beyond 25 miles, an Extended Service Trip Surcharge may apply. This surcharge helps account for additional travel time, scheduling impact, and technician availability when servicing locations farther away.

Any applicable travel surcharge will always be disclosed in advance, before a technician is dispatched, and clearly shown on your estimate or invoice.

Scheduling & Site Readiness

Appointments are scheduled based on availability, location, and service type. Arrival times are provided as estimated windows, not guaranteed times, due to the mobile nature of our work. Travel distance, prior jobs, weather, and emergency calls may affect arrival timing.

Please ensure safe and legal access to the RV, that utilities are available if required for service, that pets are secured, and that the work area is reasonably clear and safe.

If site conditions prevent work from being performed safely or efficiently, additional charges or rescheduling may be required.

Estimates & Approvals

Estimates are based on available information and visible conditions at the time of inspection. RV systems can be complex, and additional issues may be discovered during service.

If additional work is recommended, findings will be explained clearly, pricing will be provided in advance, and approval will be obtained before continuing. No additional billable work will be performed without customer authorization.

Pricing & Payment

A one-hour minimum labor charge applies to all service calls. Payment is due upon completion of service, unless otherwise agreed in writing. Accepted payment methods will be communicated at the time of service.

Extended Service Trip Surcharge

Service includes travel within 25 miles one-way from the Company’s current service location. For service locations beyond 25 miles, an Extended Service Trip Surcharge applies based on distance. Distance is calculated using Google Maps driving distance (fastest route, one-way).

The applicable surcharge tier is disclosed prior to service confirmation. If a service location falls between distance tiers, the higher tier applies.

Parts & Special Orders

Special-order parts require payment in full before ordering and are non-refundable once ordered. Core charges apply only if the customer chooses to retain the old component.

Emergency & Priority Service

Emergency service includes after-hours service requests, holiday service, and requests requiring priority ahead of existing bookings.

Emergency or priority service may require a non-refundable emergency service fee, which will be disclosed at the time of request and due prior to technician dispatch.

Workmanship & Warranty

We stand behind our workmanship. Labor is warranted for 90 days from the date of service. This warranty covers workmanship only.

Warranty does not apply to customer-supplied parts, manufacturer defects, normal wear and tear, pre-existing conditions, damage caused by misuse, neglect, or environmental factors, or systems modified or serviced by others after our work. Our technician follows service practices consistent with RV Industry Association (RVIA) standards for workmanship and safety.

Limitations & Responsibility

RV systems are subject to vibration, weather exposure, and manufacturer design limitations. While we take care in our work, Live Free Mobile RV is not responsible for unrelated failures, hidden damage, or conditions outside the scope of the service performed.

Our liability is limited to the amount paid for the specific service provided.

Cancellations & No-Shows

Late cancellations or no-shows may result in a service charge to cover reserved time and travel. If you need to reschedule, please contact us as soon as possible so we can accommodate other customers.

Acceptance of the Live Free Mobile RV Terms of Service

By requesting service from Live Free Mobile RV, you acknowledge that you have read, understood, and agreed to these Live Free Mobile RV terms of service.

We value transparency, professionalism, and respectful communication. If you have questions about pricing, service scope, or scheduling, we encourage you to ask before work begins.

Have a question about any of the above? Reach out before scheduling and we’ll walk you through it.